Shipping and Delivery

Your orders are shipped via Yurtiçi Kargo.

Once the order is confirmed, the product will be delivered within 5 (five) business days at the latest.

If it is a personalized product, the shipping time is 7-10 business days and it is not delivered via same-day delivery.

For orders placed with the "same day delivery" option, cargo tracking and all other questions, the buyer can contact customercare@babymuss.com via e-mail.

If delivery is delayed or becomes impossible, the seller may refund the payment by informing the buyer as soon as possible.

Exceptionally, if it is understood that the goods subject to the contract cannot be supplied for a justified reason and/or a stock problem is encountered, the buyer may be sent another good of equal quality and price, provided that the buyer is immediately informed in a clear and understandable manner and gives his/her approval, or, in line with the buyer's wish and choice, another new product may be sent, the product may be waited for to be in stock or for the other obstacle to delivery to be eliminated, and/or the order may be cancelled.

If the obligation to deliver the goods becomes impossible, the buyer will be notified of the situation, the total price paid and any documents that would obligate the buyer will be returned to the buyer within ten days at the latest, and the contract will be cancelled. In such a case, the buyer will not have any claim against the seller for any additional material or moral damages.

The shipping fee for cargo sent to anywhere in Türkiye with the express shipping option is 75 TL and this cost is covered by the buyer.

For orders of 2000 TL and above, the shipping fee is covered by the seller.