Returns and Exchanges
1. The buyer may exercise his right of withdrawal without giving any reason within 14 days from the date of receipt of the product.
2. To exercise the right of withdrawal, the product must be unused, in its original packaging, and returned to the seller along with the invoice. Products subject to withdrawal must be returned in their original packaging, complete, unused, unwashed, and in a marketable condition, undamaged by misuse, and in the same condition as they were received by the buyer, complete with all accessories.
3. The shipping costs of products to be returned within the scope of the right of withdrawal will be covered by the buyer.
4. The following products/services are excluded from the right of withdrawal:
- Specially produced products in line with the buyer's requests,
- Products that deteriorate quickly or are at risk of expiration,
- Products that are not suitable for return due to health and hygiene reasons (headphones, underwear, etc.),
- Services or digital content performed instantly in electronic environment.
- "Fluff," or the shedding or sticking of hair on the surface, is common, especially in new towels and towels made with bamboo. This typically decreases after 5-6 washes. Be sure to wash new towels before use. It's recommended not to use fabric softener when washing, as this reduces the towel's absorbency and can increase pilling. To protect bamboo fibers and ensure their longevity, it's recommended to wash them separately from other laundry. It's recommended to use lint-collecting products and use less detergent in the washing machine. Returns due to pilling are not accepted.
5. For a product exchange or return, the product must be returned to the buyer along with its invoice. Returns and exchanges without an invoice are not accepted. Furthermore, products purchased from www.babymuss.com cannot be exchanged or returned at other retail locations. Exchanges and returns are handled by the Baby Muss online sales department.
The returned product will first be inspected by the Seller. If any damage, damage, breakage, damage, tearing, or use is detected on the product or its packaging, the Seller will not accept the product for return or exchange and will not refund the buyer's payment.
The full amount of the product purchased with installment or single payment options will be refunded to the buyer's credit card within one week. Depending on the bank, the amount will be deposited into the buyer's card within 1-2 business days. Shipping costs are non-refundable.
6. The buyer must send the product they wish to exchange via courier to the buyer's address listed on the invoice. The shipping costs for returns and exchanges are the buyer's responsibility.
Warehouse Address for Returns and Exchanges: Yenişehir Mah. İmar İskan Blokları Cad. No:1BU Şanlı İş Merkezi K:2 D:2 Ataşehir/İstanbul.
7. Invalid Exchange Requests: Used products, products with damaged packaging, damaged products and damaged products are not eligible for return or exchange.
If a product sent to the Seller for an exchange is deemed unsuitable for exchange, the Buyer will be notified via email. This notification will explain why the product is unsuitable for exchange. Any product deemed unsuitable for exchange will be returned to the Buyer, with a return shipping charge.
8. In Case of Product Damage During Delivery: Packages suspected to have been damaged during shipment must be opened and inspected in the presence of the courier. If any damage is detected, the buyer must have a report prepared by the courier and must not accept the product.
If the package is found to be damaged, the buyer should send their request to customercare@babymuss.com along with a report to be drawn up by the cargo company.
Once the package is received by the Buyer, the Cargo Company is deemed to have fulfilled its duty. If the package is not accepted and a report is filed, the situation must be reported to the Seller's Customer Service as soon as possible, along with a copy of the report kept by the Buyer.
If a product arrives defective, damaged, or compromised, the buyer should take a photo of the product and email it to customercare@babymuss.com . The seller will promptly evaluate the situation and offer a solution.
Since personalized products are prepared according to special preferences and orders, returns and exchanges are strictly not accepted.